Customer Care (Ph: 07 56606228)

Quality
All of our pillows pillows contain Triple Cleaned organically grown buckwheat husk, without the use of chemicals and pesticides. Our Organic Collection comes with our own manufacturers warranty.

Payment
We offer secure online credit card payments through eway, paypal as well as direct bank deposit options. We also offer a ‘laybuy’ option through Zippay as a buy now pay later option. Orders are dispatched within 48 hours of payments clearing.

Australian Delivery
All Australian orders are processed within 48 hours of receipt of payment, then dispatched via
Aramex or Australia Post.

International Delivery
Please contact us for international shipping prices as discounts may apply on multiple purchases.

GST – Goods and Services Tax
All prices quoted are inclusive of GST.

Re-useable Packaging
All of our Organic pillows come wrapped in our beautiful reusable 100% natural packaging, so no further gift wrapping is necessary. This helps us keep aligned with our philosophy of reduce, reuse and recycle, minimising waste and respecting our earth.

Care
To increase the lifespan of your Pure Earth products we ask that you read the care labels before use. We recommend laundering in cold water and using eco friendly products to keep your fabrics and our earth pure.

Guarantees and Returns
At Pure Earth all of our products are made to a high quality standard with premium materials and are inspected prior to dispatch. Under our 2 year Manufacturers Warranty our buckwheat husk products are covered if deemed faulty materials or workmanship. If for some reason you find a fault with your order please contact us by email at sales@pureearthaustralia.com within 7 days of receiving the goods.

Australian Consumer Law
All purchases from this site within Australia are covered by the Australian Consumer Law which guarantees that any goods purchased for personal use may be returned, if they are considered faulty – for repair, replacement or refund or credit.

Money Back Guarantee Terms & Conditions

  • Return product must be sent complete with packaging within 30 days from date of purchase. Bamboo pillow protectors will not be eligible for a return & refund.
  • Buyer must pay return shipping costs.
  • Refunds will be paid for ‘product only’ via original method of payment eg credit card/paypal etc. less the original shipping costs paid by customer.  These are non refundable.

Exchange Terms & Conditions

  • Return product must be sent with original packaging within 7 days from date of purchase. Bamboo pillow protectors will only be eligible for an exchange if they have been unused & refund.
  • Buyer must pay return shipping costs.
  • Before new requested items are sent, any difference in paid amount will be refunded/paid via original method of payment eg credit card/paypal etc. less the original shipping costs paid by customer.  These are non refundable.

Please note: Please do not ship item(s) to us for exchange without a written exchange agreement from us. Our products are shipped from different locations and must be returned to the correct place before an exchange item can be shipped and you may incur additional shipping costs and delays.